In his role, James acts on behalf of both individuals and businesses, as well as supervising the recovery of Thackray Williams’ in-house debts.
James Head joined Thackray Williams in 1990, working in accounts before moving to the Debt Recovery department. Training and studying on-the-job, James quickly gained his Legal Executive qualifications.
With a thorough approach to his work, James’ expertise in debt recovery puts him in a good position to advise potential new clients on the most effective way to recover a debt. He will always endeavour to find the best and quickest way to proceed, avoiding the need for court proceedings where possible. He finds communicating with the debtor at the earliest stage of a new claim the most efficient way to conclude matters, thus benefiting the client.
James enjoys interacting with clients and his approach towards them is to be open, explaining the positives and potential pitfalls of any given case. He always strives to achieve the best results for his clients and will do his utmost to manage their expectations, especially in instances where the likelihood of recovering a debt is low.
The Debt Recovery department handles debts in a very efficient manner. By their own admission, the team go ‘the extra mile’ in terms of handling recovery procedures and often receive praise from clients for resolving matters quickly and efficiently.
In his spare time, James enjoys reading, walking, watching films and watching sports.