Why us?

Client Service

 We know that the goodwill we build with our clients is our most important asset. The Managing Partner, Robert Goddard takes a personal interest in the work of each of our legal advisers to ensure that all client contact is of a consistently high standard. If you do have any questions for him about our firm or the services we provide, email him at robert.goddard@thackraywilliams.com

Legal 500

Find us in the Legal 500

“Thackray Williams places great emphasis on close client relationships and combines a very modern practical approach with traditional values.”

The Legal 500 have just published their 2011 Directory of UK law firms.  Leading law firms strive to maintain top rankings in these professional directories, considering a listing to be an essential part of maintaining their profile.  Law firms have to make submissions on the work they do, the Editors then evaluate the submissions by interviewing clients and meeting the Partners.

We are extremely pleased to have increased our presence in the 2011 directory from 1 to 6 entries.

New entries in the Legal 500 directory have been secured in the following work areas:

• Corporate and Commercial
• Banking and Finance
• Employment
• Private Client – family
• Private Client – personal tax, trusts and probate
• Commercial property

The TW Pledge

We will work to the following 5 point pledge:

We will: 

1.   Keep you informed with regular progress reports on or ahead of schedule.

2.   Reply to all letters, email and telephone messages promptly.

3.   Work to the highest standards of our profession to include technical competence, confidentiality, integrity and courtesy.

4.   Adopt a clear and uncomplicated approach to explaining our fees so that there will be no unexpected changes.

5.   Be mindful of your personal and business goals in order to provide you with a value added service.

The Client Listening Programme

We contact a sample of clients by telephone as part of our client listening programme. This is to check that our professional standards are being maintained and to give clients an opportunity to speak to one of our Partners.

Our Core Values

Research has shown that businesses that have formally identified their core values are more successful than those that have not. Our core values were launched in 2009 after a fairly lengthy and in-depth process involving a firm wide questionnaire and a committee of staff volunteers representing all parts and levels of the organisation. The committee worked hard to find the words that define the values we all instinctively know we have within the firm.  It can be surprisingly difficult to pin down in a few well chosen words the right definition of a ‘value’, but this is what emerged:

Honesty and integrity
Open to change
Pursuit of excellence
Supportive of others

Our core values have gone to the heart of everything we do at work. They drive and bind our individual and collective behaviour and underpin our decisions and strategies. 

Lexcel

We have been accredited with the highly prized LEXCEL Practice Management Standard. This is a quality mark specifically for solicitors. Only 3% of firms in private practice have attained this standard. The standard is recognition that our clients can expect to receive a 1st class service.

Law Society Excellence Awards 2011    

Thackray Williams' Employment specialist Emma Thompson has been shortlisted in the catergory 'Junior Lawyer of the Year'. The winner will be announced on 18 October.

Governance

We are members of Law South which has its own risk management team audits of its members every year. These are thorough and painstaking and ensure that Thackray Williams and the other members are fully compliant with all regulations and requirements. Thackray Williams also employs a Working Practices Manager who creates and updates policy. These policies are then placed on the intranet to ensure that all staff are compliant in their daily procedures.

Environmental Policy

We are committed to efficient use of resources and protection of the environment. All waste paper is recycled and confidential waste paper is shredded before re-cycling. Our company car scheme was discontinued in 2007 and a Smart car was made available for use as a pool car. We source supplies from recycled materials whenever possible